Terms of Service

These Terms of Service (“Terms”) govern your access to and use of GalloWave (“GalloWave,” “we,” or “us”), software that helps home-service contractors capture leads, message customers, schedule work, build a website, and manage their business. By creating an account or using GalloWave, you agree to these Terms. If you do not agree, do not use the service.

Who can use GalloWave

GalloWave is a business tool for contractors and the agencies that serve them. You must be at least 18 years old and able to enter into a contract. You are responsible for everything that happens under your account, including keeping your password secure and your account information accurate.

Your account

• You are responsible for activity in your workspace and for the people you invite to it.
• Notify us promptly of any unauthorized use of your account.
• You may not share, sell, or transfer your account without our consent.

Acceptable use

You agree not to use GalloWave to:

• Break the law or infringe anyone’s rights.
• Send spam or message people who have not consented to be contacted.
• Upload malware, attempt to breach security, or disrupt the service.
• Misrepresent your identity or your business.

Messaging, calls, and consent

GalloWave can send SMS and other messages on your behalf. You are solely responsible for having a lawful basis and any required consent to contact each recipient, and for complying with all applicable messaging laws (including the TCPA, CAN-SPAM, and carrier rules). You must honor opt-out requests; recipients can stop messages at any time by replying STOP. You are responsible for the content of the messages your workspace sends, including assisted drafts you approve or enable to send automatically.

Plans, payment, and cancellation

• Paid plans and done-for-you services are billed in advance on a recurring basis through our payment processor. We do not store full card numbers.
• Subscriptions renew automatically until cancelled. You can cancel at any time from your account on the web; cancellation takes effect at the end of the current billing period.
• Except where required by law, payments are non-refundable. One-time setup fees for done-for-you services are non-refundable once work has begun.
• Advertising spend you authorize is paid to the ad platform in addition to any service fee.
• Prices may change; we will give notice before a change affects you.

Your data and your customers’ data

You own the business and customer information you put into GalloWave. You grant us the rights needed to host and process that information to provide the service (for example, sending a follow-up you configured). You are responsible for the accuracy of that information and for having the right to provide it. Our Privacy Policy explains how we handle data.

Third-party services

GalloWave connects to third-party services you choose to enable (such as messaging, payments, social, and advertising platforms). Your use of those services is subject to their own terms, and we are not responsible for them.

Intellectual property

GalloWave and its software, design, and content are owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while your account is active. Content you create remains yours.

Disclaimers

GalloWave is provided “as is” without warranties of any kind. We do not guarantee specific results, lead volume, or revenue. Generated drafts may contain errors; you are responsible for reviewing what your workspace sends.

Limitation of liability

To the fullest extent permitted by law, GalloWave will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

Termination

You may stop using GalloWave at any time. We may suspend or terminate access if you violate these Terms or use the service in a way that creates risk or legal exposure. On termination, your right to use the service ends; we will make your data available for a reasonable period on request unless prohibited by law.

Changes to these Terms

We may update these Terms. Material changes will be posted here with a new date, and your continued use after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in California.

Contact

Questions about these Terms: support@gallowave.com.