Privacy Policy
Last updated June 19, 2026
GalloWave provides software for home-service contractors to capture leads, message customers, schedule work, and manage their business. This policy explains what we collect, why, and the choices you have. GalloWave is a business tool used by contractors (our customers) to run their own operations.
Information we collect
From the contractor (account holder)
- Account details: name, business name, email, phone number, password (stored encrypted).
- Business content you add: services, service area, photos, pricing, website text.
- Billing information, processed by our payment provider. We do not store full card numbers.
About the contractor’s own customers (leads)
When a contractor uses GalloWave, they add or receive information about their leads and customers (name, phone, email, message history, job details). The contractor is the owner of that data; GalloWave processes it on their behalf to provide the service (for example, sending a text-back or follow-up the contractor configured).
How we use information
- To provide the service: send and receive messages, manage the pipeline, build sites, schedule posts and ads, and request reviews.
- To send notifications (including push notifications) about new leads and activity.
- To operate, secure, and improve the product.
- To process payments and provide support.
We do not sell personal information. We do not use customer message content for advertising.
Messaging and consent
GalloWave sends SMS on the contractor’s behalf to people who contacted them or consented to be contacted. Recipients can opt out at any time by replying STOP, which stops further messages. Contractors are responsible for having a lawful basis to message their contacts.
Service providers
We share data only with providers that help us run the service, under contract, including: a messaging provider (SMS/voice), a payment processor, cloud hosting and storage, and production tools used to draft messages and content. They may only use the data to perform their service for us.
Data retention & security
We keep data while an account is active and as needed to provide the service or meet legal obligations. Passwords are hashed, traffic is encrypted in transit (HTTPS), and access is restricted. No method is 100% secure, but we work to protect your information.
Your choices & rights
- Access, correct, or delete your account data by contacting us.
- Turn push notifications off in your device settings.
- Recipients of messages can opt out by replying STOP.
- Request export or deletion of your workspace data at the email below.
Children
GalloWave is a business tool and is not directed to children under 13.
Changes
We may update this policy. Material changes will be posted here with a new date.
Contact
Questions or requests: support@gallowave.com.